travelhooper
Cancellation and Refund Policy
At travelhooper.com, we understand that plans can change, and we aim to provide flexibility when it comes to modifying or canceling your car rental bookings. Please review the following policy for details on how cancellations and refunds are handled.
The cancellation terms for your car rental reservation are governed by the rental agency’s policies and the specific terms of your booking. When you make a reservation through travelhooper.com, you agree to the cancellation policy provided by the car rental agency at the time of booking.
General Cancellation Guidelines
- Free Cancellation: Some bookings may be eligible for free cancellation up to a certain time (e.g., 24 or 48 hours before pick-up). These details will be clearly stated in your booking confirmation.
- Non-Refundable Bookings: Certain special offers or discounted rates may be non-refundable. If you choose a non-refundable option, please be aware that no refunds will be issued if you cancel the booking.
- Cancellation Fees: If you cancel your booking outside of the free cancellation period, a cancellation fee may apply. The amount will depend on the rental agency's policy and the time of cancellation relative to your reservation dates.
- How to Cancel: To cancel your booking, simply log in to your travelhooper.com account and follow the steps under “My Reservations” or contact our customer support team directly for assistance.
Refunds are processed in accordance with the rental agency’s terms and conditions. If you are eligible for a refund, the amount will be refunded to the original payment method used for booking. Please note that travelhooper.com does not directly issue refunds; instead, we coordinate with the rental agency to facilitate the process.
Refund Eligibility
- Eligible for Refund: If you cancel your booking within the allowed time frame, and the booking terms specify a refund, you will receive a refund minus any applicable fees.
- Ineligible for Refund: If your booking is marked as non-refundable or if you cancel after the grace period, you may not receive a refund.
- Refund Processing Time: Refunds may take several business days to process. The time it takes to reflect in your account may vary depending on your payment provider.
In certain situations, you may be entitled to a refund or partial refund even if you are outside the standard cancellation window. These may include:
- Overbooking or Availability Issues: If the rental agency is unable to provide the vehicle you reserved, you may be entitled to a full refund.
- Vehicle Issues: If the rental vehicle is not in a condition suitable for use (e.g., it is mechanically defective or unsafe), you may be eligible for a refund or a free replacement vehicle, depending on the situation.
- Force Majeure Events: If your booking is affected by unforeseen events such as natural disasters, strikes, or other situations beyond your control, we will work with the rental agency to explore options, which may include a refund or booking modification.
If you need to modify your booking, including changing dates or vehicle types, you can usually do so by logging into your travelhooper.com account or contacting our support team. Modification requests are subject to availability and may incur additional charges. Some changes may be treated as a new booking and may involve cancellation and rebooking, depending on the rental agency’s policies.
To request a cancellation, modification, or refund, please follow these steps:
- Online: Log into your travelhooper.com account and go to the “My Reservations” section to manage your booking.
- Customer Support: If you need assistance, our customer support team is available to help.
Our team will guide you through the process, answer any questions, and ensure your request is handled promptly.
If you need any help understanding our cancellation or refund policies or need assistance with your booking, please don’t hesitate to reach out. Our customer support team is available to assist you and ensure a smooth experience.
travelhooper.com reserves the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be posted on this page, and the revised policy will apply to all bookings made after the update.
By booking a rental car through travelhooper.com, you acknowledge that you have read, understood, and agreed to the terms of this Cancellation and Refund Policy.