train reservation
Frequently Asked Questions
Q : How can I make a train reservation?
A : You can book your train tickets through multiple channels:
- Call our dedicated booking desk at +1-888-653-5042 (toll-free)
- Book directly through our website
Q : What information do I need to make a reservation?
A : Please have the following information ready:
- Travel dates and preferred departure times
- Number of passengers and their ages
- Valid government-issued ID information
- Payment method details
- Any special accommodation requirements
Q : How far in advance can I book my train tickets?
A : Most train routes can be booked up to 11 months in advance. We recommend booking early, especially for popular routes or during peak travel seasons.
Q : What types of train tickets do you offer?
A : We offer several fare classes:
- Economy Class
- Business Class
- First Class (available on select routes)
- Sleeper Car accommodations for overnight journeys
Q : Do you offer discounts for certain passengers?
A : Yes, we offer special rates for:
- Seniors (65+)
- Children (2-12 years)
- Students with valid ID
- Military personnel
- AAA members
Q : What is your cancellation policy?
A : we offer special cancellation policy:
- Full refund if cancelled 72+ hours before departure
- 75% refund if cancelled 24-72 hours before departure
- 50% refund if cancelled less than 24 hours before departure
- Special conditions may apply during peak seasons
Q : What luggage allowance do I have?
A : Standard allowance includes:
- 2 personal items (14" x 11" x 7" each)
- 2 carry-on bags (28" x 22" x 14" each)
- Additional baggage available for purchase
Q : Are meals included in my fare?
A : Standard meals policy includes:
- First Class: Complimentary meals included
- Business Class: Light snacks and beverages included
- Economy Class: Food and beverages available for purchase
- Special dietary requirements can be accommodated with advance notice
Q : Can I bring my pet on the train?
A : Standard pet policy includes:
- Small dogs and cats are allowed on most routes
- Must be in an approved carrier
- Maximum weight limit of 20 pounds
- Service animals are always welcome with proper documentation
Q : What are your most popular routes?
A : We operate on major routes including:
- New York to Washington, DC
- Vancouver to Toronto
- Montreal to Halifax
- Chicago to Los Angeles
- Seattle to Vancouver
Q : What happens if I miss my connection?
A : If you miss your connection due to a delay in our service, we will:
- Automatically rebook you on the next available train
- Provide assistance with overnight accommodations if necessary
- Offer meal vouchers for extended delays
Q : How can I reach customer service?
A : Our dedicated booking desk is available 24/7:
- Toll-free: +1-888-653-5042
- Email: support@travelhooper.com
- Live chat available on our website
Q : What if I need special assistance?
A : Please notify us at least 48 hours in advance if you require:
- Wheelchair accessibility
- Medical assistance
- Special dietary requirements
- Other accommodations
For any other questions or concerns, please don't hesitate to contact our customer service team. We're here to help make your train journey comfortable and enjoyable.